Sail and Sign

[Marquis]

If my sail and sign is a lesser amount then the email they sent showing all of my holds. How do I receive my money back. Carnival Dream cruise

 

[Greg]

Final Sail & Sign Statement
On the last morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to guest staterooms. In addition, guests can view their statement on Carnival's HUB app, at a Sail & Sign Kiosk or at Guest Services.

Refundable overages on a guest's Sail and Sign account will be refunded back in the same form of payment as was made for the initial deposit on the Sail & Sign account.

• Credit Card: If guests use a credit card for their Sail & Sign deposit, any refundable overages will be credited back to the original credit card account.
• Debit Card: if guests use a bank debit card for their Sail & Sign deposit, any refundable overages will be credited back to the original debit card account.
• Carnival Gift Card: If guests use a Carnival Gift Card for their Sail & Sign deposit, any refundable overages will be refunded in the form of a new Carnival Gift Card.
• Cash Deposits: If guests use cash for their Sail & Sign deposit, any refundable overages greater than $10 USD will be refunded via check mailed within 7 days after the cruise to the guest's home address on file. Overages less than $10 USD will be donated to St. Jude's Children's Hospital® (excluding the Carnival Spirit® and Carnival Splendor® in Australia). This will be communicated on board during the Debarkation Talk and posted in the daily 'Fun Times'. If a guest wishes to have the full overage in cash, they may retrieve it from one of the Sail & Sign Kiosks or the Guest Services Desk. Refund checks will be reconciled by our shore side Refund Accounting team and distributed via PNC Bank (JPM Chase Bank for Carnival Spirit® and Carnival Splendor® Australia guests).

Any inquiries regarding your Sail & Sign account after your cruise, please contact Guest Care at guestcare@carnival.com with a detailed email and include pertinent cruise information (guest name, ship, cruise departure date, booking number, stateroom number). If you are requesting an itemized statement, please fill out our https://www.carnival.com/request-forms/sail-sign-statement.aspx']form located on the footer of Carnival.com (under Customer Service), Post-Cruise Inquiries.