We asked for and were approved for a deviation to board the ship in Victoria BC, instead of Vancouver. After the ship sailed from Vancouver we were called to say they were not going to stop and too bad! We could have rushed to Vancouver if they had called that mourning. We never received a letter stateing this possibility. Trying to call HAL is impossible, you enter a merry go round of people passing you off to the next person who knows nothing. We are reassessing if cruising might be dead, and we need to just take a loss and forget about going on cruises.