Carnival not what it used to be

[Iluv2cruisedou]

WOW, what happened to Carnival??? We are very disappointed after our recent cruise.

The customer service has really gone downhill. They appeared to very short on staff and the food is just not the same. I also had an issue with onboard credit and it is impossible to speak to anyone after a cruise. They only offer email customer service and it took over 6 weeks to hear from them. Their “I care team” didn’t care!!! We did enjoy the Cruise Director and Cabin Steward. The embarkation and debarkation was good but the rest was pretty dismal.

Be aware that Carnival Cruiseline was the worst of my ten cruises, so sad.

 

[CarolSmokov]

It would be nice to have more details ie ship, length of cruise, what actually went wrong, did you try to address issues while on board, etc.

 

[VtgRNVet]

Carnival Glory, 10/16/22 out of New Orleans
ONLY IMPROVEMENT - embarkation & debarkation.
Room fridges are useless.
Dining Room Food and selection is dismal
Room service is worse
Discontinued door tags for ordering breakfast night before.
Fun Times is all digital so if you don’t use their app you have to go to service desk for copy.
Absolutely no wait service on Serenity Deck & very little on Lido.
No wait service in Comedy Club
Music acts offered was worst of my 14 cruises.
Spa offerings were way overpriced but I did have the best masseuse ever on a cruise.

 

[Greg]

A lot of what you are describing is being seen across many cruise lines and is related to a worldwide shortage of cruise ship employees as a result of the pandemic.

Some previous cruise line employees have chosen not to come back to work, at the same time the amount of new incoming employees is much lower than what is needed industry wide.

Cruise ship services are being cut back, most cruise lines say this is temporary but that could change. Be sure to express your displeasure with the lack of service while onboard, because if a cruise line believes they can get away with less staff they will continue to do it as long as possible.

The limited cruise staff that does currently exist is getting burnt out quickly from being overworked.

 

[static3226]

WOW, what happened to Carnival??? We are very disappointed after our recent cruise.

The customer service has really gone downhill. They appeared to very short on staff and the food is just not the same. I also had an issue with onboard credit and it is impossible to speak to anyone after a cruise. They only offer email customer service and it took over 6 weeks to hear from them. Their “I care team” didn’t care!!! We did enjoy the Cruise Director and Cabin Steward. The embarkation and debarkation was good but the rest was pretty dismal.

Be aware that Carnival Cruiseline was the worst of my ten cruises, so sad.

My niece is on the Elation right, I hope she doesn't have problems. Thanks for future

 

[edwardjo]

WOW, what happened to Carnival??? We are very disappointed after our recent cruise.

The customer service has really gone downhill. They appeared to very short on staff and the food is just not the same. I also had an issue with onboard credit and it is impossible to speak to anyone after a cruise. They only offer email customer service and it took over 6 weeks to hear from them. Their “I care team” didn’t care!!! We did enjoy the Cruise Director and Cabin Steward. The embarkation and debarkation was good but the rest was pretty dismal.

Be aware that Carnival Cruiseline was the worst of my ten cruises, so sad.

After my last cruise in March of 2020, our first cruise was this past October and I've noticed a lot of the services myself. After booking my cruise in January 2022, the price increases just kept coming, and they did have not stopped. I'm 2 cruises from Platinum and right now I want to try some other cruise lines. Everyone is building new ships, and It seems as if who can keep up with the Jones? Pretty sad if you can look at it this way. I can feel your pain.